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FAQ /よくある質問

Below is a list of our most frequently asked questions. If you do not find the information you need below, please use conatct form and we will get back to you shortly.

REGISTRATION

How do I join?

  • You can subscribe by completing our JOIN page. When the application is over, the "temporary registration" e-mail will be delivered to the registered e-mail address.Confirm the content and click on the indicated link to complete registration.

Temporary registration mail does not arrive

  • Depending on your provider or mail client, it may be processed as spam mail so please be sure to check the spam folder.If you can not confirm, please resend from the temporary registration mail retransmission form at the bottom of the member registration page.

Can I register my e-mail address with a mobile phone?

  • You can not register with the mail address of various mobile phones. Please use the e-mail address of the personal computer.

I want to withdraw your membership.

  • Please process from my member's free member withdrawal.
    ※Please note that all services can not be accepted at the time of withdrawal.

About ID / Password

I can not log in

  • When renewing the site, we changed the method of login as follows.
    • Before, Login with "Login ID, Password"
    • Now, Login with "E-mail address (member ID) (login ID), password"

    Why can not I Login?
    • e-mail address, password
    • Security software
    • Such will be considered. Please see below for details.
    • Please note below.
      • Please reconfirm your e-mail address / password. Please be aware that it is easy to confuse L, I, 1 (Numeric)
      • Have you typed uppercase and lowercase letters correctly?
      • Is there an extra single-byte space in it? (When copying the password etc. directly, there is a case where the half-width space at the end of the sentence is copied together)
    • Please turn off security software and try login again. In addition, logging in may be impossible if you are connected from a network using a firewall or proxy server, such as at work or school. In that case, please contact your network administrator.

I forgot my password

  • Please reset the password from the lower part of the login page, "Forget your password".

I forgot the registered e-mail address

  • Please contact us from "Registration information inquiries" on the login page.Please contact us from the inquiry form

I want to change registered e-mail address and password

  • Please change fromsetting change of http://graphis.ne.jp/member/menu.php">My page.

REGISTRATION

Does my membership auto renew?

    • ■Credit Card user
    • It will be automatically continued. The flat-rate service will continue until the credit card expires. As credit card deadline expires, it will not continue, so please contact CREDIX's customer support before the deadline.
    • CREDIX Customer Support
      TEL :+81-3-6832-1339
      E-mail:creditinfo@credix-web.co.jp

I can not view it suddenly

  • ※Credit card payment when joining,
    Flat-rate service is automatically continued every 30 days, but if it fails in continuous settlement for some reason, it will be automatically suspended.In order to use the service again, it is necessary to register the flat rate service again.Please be careful.

I want to stop flat rate service

  • After logging in, please proceed from the Flat-rate service credit automatic withdrawal suspension process on My page.Because it is automatic settlement, please stop one day before the deadline.

What is the name of the billing address from the credit card company?

  • The card statement is filled in with the name of the settlement company "CREDIX".

Which credit card company can be used for payment?

  • VISA / MasterCard / JCB cards are available.

I updated the expiration date of my credit card, but is it necessary to contact me?

    • Is required.Sorry to trouble you, but please contact CREDIX's customer support department of settlement agency.
      (※We do not manage any personal information about your credit card)
    • CREDIX Customer Support
      TEL :+81-3-6832-1339
      E-mail:creditinfo@credix-web.co.jp

I would like to change the settlement method, what should I do?

  • Only in Japan

ID/PASSWORD

What is the user rank?

  • The user rank changes according to the continuous continuation of flat rate service. Galleries that can be watched according to each rank increase.
    • ・over 6 continuations→Stage1
    • ・over 12 continuations→Stage2

How to increase the number of times to continue?

  • In addition to normal continuation, it is possible to increase the number of continuations using purchase points.Please proceed from "Add fixed number of times at purchase point" on My page.

About points

What are purchase points and service points?

  • The point of purchase will be the point purchased by settlement.A service point is a service point that occurs when the flat-rate service continues.The service that each point can use is as follows.
    • ・Purchase point→Purchase PPV item・Add continuation count
    • ・Service point→Extended period of flat-rate service

What are purchase points and service points?

  • To obtain purchase points and service points, you need to subscribe to flat rate service.
    • ・Purchase point→Purchase from "Point purchase" on My page.
    • ・Service point→Continuation of flat-rate service and 1 Pt can be obtained by logging in once a day.