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HELP

ATTENTION

First of all, please have a look at common inquiries.

  • Can not login
    If you join before the renewal of July 19, 2017 and the mail address at the time of registration is unknown, please send the ID before renewal and the TEL you filled in at the time of settlement registration by e-mail.
  • I do not know the password
    The password can not be confirmed by us due to security concerns. If you do not recognize your password, please reset it yourself.
    You can set it again from the bottom of the login page "Person who forgot password".→Go the bottom of Login page "Person who forgot password"

Please contact CREDIX Customer Support credit card payment.

GRAPHIS does not have any information of credit card users, so Please contact CREDIX Customer Support
CREDIX Customer Support
TEL :+81-3-6832-1339
E-mail:creditinfo@credix-web.co.jp

FAQ /よくある質問

Below is a list of our most frequently asked questions. If you do not find the information you need below, please use conatct form and we will get back to you shortly.

REGISTRATION

How do I join?

  • You can subscribe by completing our JOIN page. When the application is over, the "temporary registration" e-mail will be delivered to the registered e-mail address.Confirm the content and click on the indicated link to complete registration.

Temporary registration mail does not arrive

  • At the bottom of the member registration page (resend of provisional registration mail) is. Please enter your registered e-mail address here and resubmit. In addition, please be sure to check that mail because it may be sorted into spam folder etc. according to security setting etc.
    In addition, it may not be able to receive e-mails due to mail settings, other security settings of providers, etc. In that case, sorry for your inconvenience but please re-register with another e-mail address.
    Go the "Retransmit temporary registration mail" at the bottom of the join page

    E-mail address with frequent inquiries if it does not arrive
    ※Mail often does not reach the mobile mail.
    yahoo.co.jp(ybb.ne.jp)
    docomo.ne.jp
    ezweb.ne.jp

Can I register my e-mail address with a mobile phone?

  • You can not register with the mail address of various mobile phones. Please use the e-mail address of the personal computer.

I want to withdraw your membership.

  • Please process from my member's free member withdrawal.
    ※Please note that all services can not be accepted at the time of withdrawal.

About ID / Password

I can not log in

  • When renewing the site, we changed the method of login as follows.
    • Before, Login with "Login ID, Password"
    • Now, Login with "E-mail address (member ID) (login ID), password"

    Why can not I Login?
    • e-mail address, password
    • Security software
    • Such will be considered. Please see below for details.
    • Please note below.
      • Please reconfirm your e-mail address / password. Please be aware that it is easy to confuse L, I, 1 (Numeric)
      • Have you typed uppercase and lowercase letters correctly?
      • Is there an extra single-byte space in it? (When copying the password etc. directly, there is a case where the half-width space at the end of the sentence is copied together)
    • Please turn off security software and try login again. In addition, logging in may be impossible if you are connected from a network using a firewall or proxy server, such as at work or school. In that case, please contact your network administrator.

I forgot my password

  • Please reset the password from the lower part of the login page, "Forget your password".

I forgot the registered e-mail address

  • Please contact us from "Registration information inquiries" on the login page.Please contact us from the inquiry form

I want to change registered e-mail address and password

  • Please change fromsetting change of http://graphis.ne.jp/member/menu.php">My page.

REGISTRATION

Does my membership auto renew?

    • ■Credit Card user
    • It will be automatically continued. The flat-rate service will continue until the credit card expires. As credit card deadline expires, it will not continue, so please contact CREDIX's customer support before the deadline.
    • CREDIX Customer Support
      TEL :+81-3-6832-1339
      E-mail:creditinfo@credix-web.co.jp

I can not browse images and download movies

  • ■I have not applied for monthly service
    To browse images and download videos, you need to apply for monthly service after membership registration. Monthly service can be applied from My page. Also, if you purchase points (purchase points) available on the PPV page you can download the contents of the PPV page.→Go My page
    ■Despite having subscribed to the monthly service, you can not display images and play back movies.
    Please make the latest OS and browser of terminal of your PC etc. as possible. Please also enable CSS, Javascript etc.

    【Recommended operating environment】
    Win OS7以上
    Mac OSX 10.11or higher
    ※Please use the latest browser as possible.
    Chrome 60.0.3112.101or higher
    Firefox 54.0.1or higher
    Safari 10.1.2or higher
    Microsoft Edge 40.15063.0.0or higher
    IE is deprecated (some of the latest version may not be displayed correctly)

I can not view it suddenly

  • ※Credit card payment when joining,
    Flat-rate service is automatically continued every 30 days, but if it fails in continuous settlement for some reason, it will be automatically suspended.In order to use the service again, it is necessary to register the flat rate service again.Please be careful.

I want to stop flat rate service

  • After logging in, please proceed from the Flat-rate service credit automatic withdrawal suspension process on My page.Because it is automatic settlement, please stop one day before the deadline.

What is the name of the billing address from the credit card company?

  • The card statement is filled in with the name of the settlement company "CREDIX".

Which credit card company can be used for payment?

  • VISA / MasterCard / JCB cards are available.

I updated the expiration date of my credit card, but is it necessary to contact me?

    • Is required.Sorry to trouble you, but please contact CREDIX's customer support department of settlement agency.
      (※We do not manage any personal information about your credit card)
    • CREDIX Customer Support
      TEL :+81-3-6832-1339
      E-mail:creditinfo@credix-web.co.jp

I would like to change the settlement method, what should I do?

  • Only in Japan

ID/PASSWORD

What is the user rank?

  • The user rank changes according to the continuous continuation of flat rate service. Galleries that can be watched according to each rank increase.
    • ・over 6 continuations→Stage1
    • ・over 12 continuations→Stage2

How to increase the number of times to continue?

  • In addition to normal continuation, it is possible to increase the number of continuations using purchase points.Please proceed from "Add fixed number of times at purchase point" on My page.

About points

What are purchase points and service points?

  • The point of purchase will be the point purchased by settlement.A service point is a service point that occurs when the flat-rate service continues.The service that each point can use is as follows.
    • ・Purchase point→Purchase PPV item・Add continuation count
    • ・Service point→Extended period of flat-rate service

What are purchase points and service points?

  • To obtain purchase points and service points, you need to subscribe to flat rate service.
    • ・Purchase point→Purchase from "Point purchase" on My page.
    • ・Service point→Continuation of flat-rate service and 1 Pt can be obtained by logging in once a day.
  • ※If it does not solve with the above, please ask from the inquiry form.